Privacy policy

Last Updated: November 5, 2026

1. Introduction

At movarioo, we value your privacy and are committed to handling your personal information responsibly.

movarioo is operated by Wuhan Kexin Youxuan E-commerce Co., Ltd.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, make a purchase, or communicate with us through our online store.

movarioo operates this website and online store, including its related content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience.

Our online store is powered by Shopify, which provides the e-commerce platform and technology that enable us to operate our store, process transactions, and provide related services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices described in it.

We encourage you to review this policy carefully to understand how your personal information is handled.

2. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our website and Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Other contact details you provide to us.

Financial and Payment Information

This may include payment-related details necessary to complete your purchase, such as payment card information, transaction records, payment confirmations, and other information required for payment processing.

Payment information may be processed by Shopify and relevant third-party payment service providers in accordance with their respective privacy and security practices.

Account Information

If you create an account, we may collect information such as:

  • Username.

  • Password.

  • Account preferences.

  • Account settings.

  • Other information associated with your account.

Transaction Information

This may include information relating to your shopping activities and purchases, such as:

  • Products you view.

  • Products added to your shopping cart.

  • Products purchased.

  • Return and exchange requests.

  • Order cancellations.

  • Purchase history.

  • Transaction records.

Communications with Us

When you contact our customer support team, we may collect information contained in your messages, inquiries, feedback, and other communications.

Device Information

This may include:

  • Device type.

  • Browser type and version.

  • Internet Protocol (IP) address.

  • Network connection information.

  • Device identifiers.

  • Other technical information related to your access to our website.

Website Usage Information

We may collect information about how you interact with our website, including pages visited, browsing activities, access times, and interactions with website features.

3. Sources of Personal Information

We may collect personal information from several sources, depending on your interaction with our Services.

Directly From You

We collect information that you voluntarily provide when you:

  • Create an account.

  • Place an order.

  • Complete checkout.

  • Contact our customer support team.

  • Submit a question or request.

  • Participate in other activities on our website.

Automatically Through Our Services

Certain information may be collected automatically when you browse or use our website.

This may include device information, IP addresses, browsing activity, and other technical information collected through cookies and similar technologies.

From Our Service Providers

We may receive information from service providers that assist us with our business operations, including technology providers, payment processors, shipping providers, and other operational partners.

From Business Partners and Other Third Parties

Where permitted by applicable laws, we may obtain relevant information from business partners or other third-party sources to support our Services and business operations.

4. How We Use Your Personal Information

We may use your personal information for the following purposes, depending on how you interact with our website.

Providing, Maintaining, and Improving Our Services

We use personal information to operate our online store and provide customers with the Services they request.

This may include:

  • Processing and managing orders.

  • Confirming and completing payment transactions.

  • Arranging product fulfillment and delivery.

  • Managing customer accounts.

  • Processing return, exchange, and refund requests.

  • Providing order-related notifications.

  • Responding to customer inquiries.

  • Improving website functionality and performance.

  • Understanding customer shopping preferences.

  • Enhancing the overall shopping experience.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your personal information to provide promotional communications and information about our products, services, and special offers.

These communications may include:

  • Promotional emails.

  • Product announcements.

  • Special offers.

  • Marketing updates.

  • Other relevant store communications.

You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in those messages.

Please note that unsubscribing from promotional communications does not prevent us from sending necessary non-promotional messages relating to your purchases, orders, account, or customer service requests.

Security and Fraud Prevention

We may use personal information to protect our website, customers, and business operations.

This may include:

  • Detecting and preventing suspected fraudulent activities.

  • Verifying relevant transaction information.

  • Protecting customer accounts.

  • Supporting secure payment processing.

  • Identifying unauthorized access or suspicious activities.

  • Maintaining the security and integrity of our Services.

Communicating With You

We use your information to respond to questions, provide customer assistance, communicate order updates, and address requests relating to our products and Services.

This may include communications about purchases, shipping, returns, refunds, and other customer service matters.

Legal and Regulatory Compliance

We may process personal information when reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Fulfill legal obligations.

  • Respond to valid legal requests.

  • Cooperate with relevant authorities where required.

  • Resolve disputes.

  • Protect our legal rights and interests.

  • Enforce our applicable policies and agreements.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our online store, provide our Services, or fulfill other legitimate business purposes.

These third parties may include:

Shopify and Technology Providers

Our online store is powered by Shopify.

We may share relevant information with Shopify and other technology providers that support website hosting, online store functionality, security, data processing, and related services.

Payment Service Providers

Payment-related information may be shared with payment processors and financial service providers to authorize, process, and complete customer transactions.

Shipping and Fulfillment Providers

We may share relevant customer information, such as names, delivery addresses, and contact details, with shipping and fulfillment providers when necessary to prepare and deliver orders.

Customer Support Providers

We may use third-party platforms or service providers to help manage customer inquiries, communications, and after-sales support.

Other Business Service Providers

We may disclose relevant information to service providers that assist with website operation, technical maintenance, analytics, and other business activities.

Legal Requirements and Business Protection

We may disclose personal information when required or permitted by applicable law, or when reasonably necessary to:

  • Respond to valid legal requests.

  • Comply with legal obligations.

  • Protect our rights, property, and business operations.

  • Protect customers and other individuals.

  • Investigate suspected fraudulent or unlawful activities.

  • Enforce our Terms of Service and other applicable policies.

We do not disclose personal information indiscriminately and seek to limit disclosures to information relevant to the applicable purpose.

6. Our Relationship With Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform and technology that enable us to display products, manage orders, process transactions, and provide related shopping services.

Information you submit through our website may be collected, transmitted, stored, or processed by Shopify and its relevant service providers to support:

  • Website functionality.

  • Order management.

  • Payment processing.

  • Security and fraud prevention.

  • Customer account management.

  • Website analytics and performance.

  • Other related e-commerce services.

Shopify may process personal information in accordance with its own privacy practices and policies.

Certain Shopify features may also involve the processing of information across interactions with our store and other merchants using Shopify's platform.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy information.

You can also visit Shopify's Privacy Portal to learn more about available privacy rights and options:

https://privacy.shopify.com/en

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

These technologies may help us:

  • Remember certain website preferences.

  • Maintain shopping cart functionality.

  • Support website navigation.

  • Understand website usage and performance.

  • Improve the overall shopping experience.

Cookies are small data files that may be stored on your device when you visit a website.

You may be able to manage or disable certain cookies through your browser settings.

Please note that disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will provide appropriate choices or controls regarding the use of cookies and similar technologies.

8. Third-Party Websites and External Links

Our website may contain links to websites, applications, or online services operated by third parties.

If you access these external websites through links on our website, please be aware that they may have their own privacy policies, terms, and data handling practices.

We recommend reviewing the applicable privacy information before providing personal information to any third-party website or service.

movarioo does not control independent third-party websites and is not responsible for their content, security practices, or privacy policies.

The inclusion of an external link on our website does not necessarily constitute an endorsement of the linked website or its services.

9. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children who have not reached the applicable legal age requirements in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact our customer support team using the information provided below.

We will review the request and take appropriate steps in accordance with applicable laws and regulations.

10. Security and Retention of Your Information

We take reasonable measures to protect personal information collected through our website against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or information storage can guarantee absolute security.

Although we work to protect personal information, we cannot guarantee that information transmitted or stored online will always remain completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on factors such as:

  • Providing and maintaining our Services.

  • Processing and completing transactions.

  • Managing customer accounts.

  • Providing customer support.

  • Complying with legal and regulatory obligations.

  • Resolving disputes.

  • Maintaining necessary business records.

  • Enforcing applicable agreements and policies.

When personal information is no longer reasonably required for these purposes, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable laws.

11. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request access to personal information we maintain about you.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may have the right to request the deletion of personal information we hold about you, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may have the right to request a copy of certain personal information in a usable format.

Marketing Communication Preferences

You may choose to stop receiving promotional emails by following the unsubscribe instructions included in our marketing communications.

Please note that you may still receive necessary non-promotional communications relating to purchases, order status, account matters, and customer service.

The availability and scope of these rights depend on applicable laws and your location.

12. How to Exercise Your Privacy Rights

If you wish to exercise any privacy rights available to you or have questions about how your personal information is handled, please contact us using the information provided in the Contact section below.

When submitting a request, please provide sufficient information for us to understand your inquiry and identify the relevant information.

Where permitted or required by applicable law, we may take reasonable steps to verify your identity before processing certain requests.

We will review eligible requests and respond within the timeframes required by applicable laws and regulations.

You will not be unlawfully discriminated against for exercising privacy rights available to you under applicable law.

13. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country or region in which you reside.

This may occur when we use Shopify, payment processors, shipping providers, technology platforms, or other service providers that operate in different countries.

Different countries may have different privacy and data protection requirements.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to ensure that appropriate transfer mechanisms and protections are in place.

These measures may include recognized contractual safeguards or other legally accepted transfer mechanisms.

14. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, website features, Services, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

We encourage customers to review this page periodically to stay informed about how their personal information is collected, used, and disclosed.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us using the information below.

Brand Name: movarioo

Legal Company Name: Wuhan Kexin Youxuan E-commerce Co., Ltd.

Customer Service Email: service@movarioo.com

Business Phone: +86 27 83879988

Business Address:

F474, 1st Floor, Building 1, No. 74 Baofeng 2nd Road, Qiaokou District, Wuhan City, Hubei Province, P.R. China.

movarioo is operated by Wuhan Kexin Youxuan E-commerce Co., Ltd.

For privacy-related inquiries, please contact us through the email address provided above.

We appreciate your trust in movarioo and remain committed to handling your personal information responsibly.