Terms of Purchase
Last Updated: November 5, 2026
Welcome to linoveth!
These Terms of Purchase explain the conditions that apply when you purchase products through the linoveth online store.
linoveth is an online retail brand operated by Shenzhen Zhanluo Technology Co., Ltd.
By placing an order through our website, you acknowledge that you have reviewed and agree to these purchasing conditions, together with our applicable store policies and any mandatory consumer rights available under applicable law.
Please review the following provisions carefully before completing your purchase.
1. Business Information
The linoveth online store is operated by:
Brand Name: linoveth
Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.
Customer Support Email: service@linoveth.com
Phone: +86-755-25680754
Business Address:
Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.
For questions concerning purchases, payments, delivery, returns, or refunds, please contact our customer support team using the information above.
2. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and understandable.
Customers are encouraged to review the available product information carefully before making a purchase.
Please note that:
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Product images may appear slightly different due to photography, lighting conditions, or individual screen settings.
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Product availability may change from time to time.
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Product descriptions and specifications may be updated when necessary.
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Occasional errors or omissions in website information may occur.
Although we make reasonable efforts to maintain accurate product information, we cannot guarantee that every item displayed on our website will remain available at all times.
If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.
3. Product Prices and Shipping Charges
Product prices and applicable shipping charges are displayed during the shopping and checkout process.
For eligible orders within the United States, linoveth currently provides the following shipping options:
Free Standard Shipping
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Shipping Fee: Free.
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Eligible Orders: $39.00 and above.
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Estimated Delivery Time: 10–15 business days.
Standard Shipping
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Shipping Fee: $6.99.
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Estimated Delivery Time: 10–15 business days.
The applicable shipping method and charges will be displayed during checkout before you complete your purchase.
Any applicable taxes or additional charges will be presented during checkout where required.
Customers are responsible for reviewing the final order amount before submitting payment.
If we identify a significant pricing or product information error affecting an order, we will review the circumstances and contact the customer when necessary to arrange an appropriate resolution.
4. Payment Terms
The payment methods currently available for purchases will be displayed during checkout.
By submitting an order, you confirm that:
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You are authorized to use the selected payment method.
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The payment information you provide is accurate and complete.
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You authorize the applicable payment provider to process the transaction.
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You agree to pay the total amount displayed during checkout.
Payment must be successfully completed or confirmed before an order proceeds through our standard processing procedures.
If a payment cannot be successfully processed, the order may not be completed.
Payment transactions may also be subject to the security procedures and terms of the relevant payment service provider.
If you experience a payment-related issue, please contact our customer support team for assistance.
5. Order Placement and Confirmation
When you complete checkout, you submit an order request to purchase the selected products.
After submitting your order, you may receive an order confirmation through the email address provided during checkout.
Please carefully review the information associated with your order, including:
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Product names and descriptions.
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Selected product options and quantities.
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Shipping address.
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Contact information.
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Product prices.
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Applicable shipping charges.
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Final purchase amount.
An order confirmation indicates that your order information has been received.
Orders remain subject to payment confirmation, product availability, and applicable order review and processing procedures.
We may contact you if additional information is required to process your purchase.
If we are unable to fulfill an order due to product unavailability, payment issues, suspected fraudulent activity, or a significant pricing error, we will notify you and arrange an appropriate resolution, including a refund where applicable.
6. Order Processing
After payment has been successfully confirmed, your order will enter our processing stage.
Order processing and shipping transit are separate stages of the fulfillment process.
The time required to prepare an order may vary depending on product availability, order verification, and fulfillment arrangements.
Once your order has been dispatched and tracking information becomes available, relevant shipment details may be provided through our available order notification system or by email.
For additional information, please refer to our Shipping Policy.
7. Shipping and Delivery
linoveth currently offers shipping to eligible delivery addresses within the United States.
The available shipping options are:
Free Standard Shipping
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Shipping Fee: Free for eligible orders of $39.00 and above.
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Estimated Delivery Time: 10–15 business days.
Standard Shipping
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Shipping Fee: $6.99.
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Estimated Delivery Time: 10–15 business days.
Please note that these delivery estimates refer to shipping transit and do not include the separate order processing period.
All delivery timeframes are estimates rather than guaranteed delivery dates.
Actual delivery may vary depending on:
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Your delivery location.
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Order preparation and fulfillment.
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Shipping carrier operations.
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Public holidays.
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Weather conditions.
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Transportation or logistics disruptions.
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Other circumstances beyond our reasonable control.
Once your order has been dispatched and tracking information becomes available, you may use the provided details to follow your shipment.
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the available shipping information and assist you with the appropriate next steps.
8. Order Changes and Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible.
Whether a requested change or cancellation can be accommodated depends on the current order processing and shipping status.
Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard order process.
If an order has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.
If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.
Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.
9. Return Eligibility
Customers may request a return for eligible products within 30 calendar days after the delivery date.
To qualify for a standard return based on personal preference, products should generally:
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Be unused and unworn, where applicable.
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Remain in their original condition.
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Include original packaging, tags, accessories, and included components where applicable.
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Not show signs of damage, alteration, washing, or misuse after delivery.
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Be accompanied by a valid order number or proof of purchase.
Certain personalized or customized products, as well as products clearly identified as final sale or non-returnable before purchase, may be excluded from standard returns, subject to applicable consumer protection laws.
These restrictions do not apply where a product is defective, damaged upon arrival, incorrect, materially different from its description, or where applicable law provides otherwise.
Please contact our customer support team before returning any product.
10. Return Procedures
All return requests must be submitted to our customer support team before any product is shipped back.
To request a return, please contact:
Email: service@linoveth.com
Please provide the following information:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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The reason for your request.
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Relevant photographs or videos, if applicable.
Our team will review your request and provide the appropriate return instructions.
Please do not send any product back before receiving return approval and the designated return destination.
The business address listed on our Contact Us page is intended for company identification and general business correspondence. It is not necessarily the designated return shipping address.
11. Return Shipping Costs
Responsibility for return shipping expenses depends on the reason for the return.
Personal Preference Returns
If you wish to return a product because you changed your mind, selected the wrong option, no longer need the item, or have another personal preference-related reason, you will generally be responsible for the applicable return shipping costs.
Customers are responsible for arranging and paying for the return shipment.
We recommend choosing a shipping service that provides tracking information and keeping the shipping receipt until the return process has been completed.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you purchased, please contact our customer support team with your order information and supporting photographs or videos, where available.
Our team will review the circumstances and explain the appropriate resolution.
If a return is necessary because of an error on our part or a qualifying product issue, linoveth will cover the applicable return shipping costs.
Customers will not be required to pay additional applicable return shipping expenses resulting from an error on our part.
12. Refund Processing
Once a returned product has been received and inspected, we will notify you of the review result.
If your refund is approved, the following arrangements generally apply:
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Refunds will generally be issued to the original payment method used for the purchase.
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Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.
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The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Please understand that our refund processing period and the time required by your payment provider to post the funds are separate.
If the refunded amount does not appear after the expected processing period, we recommend checking with your bank or payment provider first.
If you need further assistance, please contact our customer support team and provide your order number.
For additional details, please refer to our Return & Refund Policy.
13. Exchanges and Replacements
If you would like to exchange a product for another available option, please contact our customer support team before returning the original item.
Exchange requests are subject to product availability.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement with you.
If an exchange or replacement is necessary because you received an incorrect, damaged, or defective product, we will review the circumstances and provide an appropriate solution.
Where the issue results from an error on our part, we will cover the applicable return shipping costs.
Please wait for confirmation and instructions before sending any product back.
14. Damaged, Defective, or Incorrect Orders
We make reasonable efforts to ensure that customers receive the products they ordered in acceptable condition.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.
To help us assess the issue, please provide:
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Your order number.
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A clear description of the problem.
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Photographs or videos showing the affected product, where available.
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Photographs of the original packaging, if relevant.
Our team will review the information and explain the appropriate next steps.
Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include:
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A replacement product.
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An authorized return.
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A refund.
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Another appropriate remedy.
Where the issue results from an error on our part or a qualifying product defect, we will cover the applicable return shipping costs.
15. Customer Responsibilities
When placing an order through linoveth, you agree to:
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Provide accurate and complete checkout information.
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Ensure that your shipping address is correct.
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Provide a valid email address and contact information.
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Use an authorized payment method.
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Review product information and order details before completing checkout.
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Contact us promptly if you discover an issue with your purchase.
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Follow the applicable procedures when requesting changes, cancellations, returns, or refunds.
Customers are responsible for reviewing their delivery information before submitting an order.
If you notice an error after checkout, please contact our customer support team as soon as possible.
We will review the current order status to determine whether the requested correction can still be accommodated.
16. Third-Party Payment and Shipping Services
We may rely on third-party service providers to support payment processing, shipment arrangements, tracking information, and other purchasing-related services.
These providers may operate under their own terms, conditions, and privacy policies.
Payment processing and delivery tracking may depend on the availability and operation of these third-party services.
If a payment or shipping issue occurs, please contact our customer support team so we can review the available information and assist you.
17. Privacy and Purchase Information
Information provided during checkout may be used to process payments, fulfill orders, arrange deliveries, provide customer support, and communicate relevant purchase updates.
Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.
We encourage customers to review our Privacy Policy to understand how their information is handled when making a purchase.
18. Limitation of Liability
To the maximum extent permitted by applicable law, linoveth and Shenzhen Zhanluo Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from a purchase or the use of our website.
We are not responsible for delays or interruptions resulting from circumstances beyond our reasonable control, provided that this does not remove any responsibilities or obligations that cannot legally be excluded.
Nothing in these Terms of Purchase is intended to exclude or limit any liability, warranty, remedy, or consumer right that cannot lawfully be excluded or limited under applicable law.
19. Consumer Protection Rights
These Terms of Purchase are intended to operate in accordance with applicable laws and regulations.
Nothing in these Terms is intended to restrict, exclude, or override mandatory consumer protection rights available to customers under applicable law.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.
20. Changes to These Terms
We may revise these Terms of Purchase when necessary to reflect changes in our products, purchasing procedures, payment arrangements, business operations, or applicable legal requirements.
Any revised version will be published on this page with an updated Last Updated date.
We encourage customers to review these Terms periodically before making a purchase.
21. Contact Information
If you have questions about these Terms of Purchase, an existing order, payment, shipping, returns, or refunds, please contact our customer support team.
Our official contact information is provided below:
Brand Name: linoveth
Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.
Customer Support Email: service@linoveth.com
Phone: +86-755-25680754
Business Address:
Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.
When contacting us about an existing purchase, please include your order number and the email address used during checkout.
Thank you for choosing linoveth. We appreciate your trust and look forward to providing you with a convenient shopping experience.