Shipping Policy

Last Updated: November 5, 2026

At linoveth, we understand that delivery is an important part of your shopping experience. We aim to make our shipping arrangements clear and convenient by providing information about available delivery methods, shipping charges, estimated delivery times, and order tracking.

This Shipping Policy explains how shipping and delivery are handled for purchases made through our online store.

1. Shipping Destinations

linoveth currently offers shipping to eligible delivery addresses within the United States.

Shipping availability depends on whether your delivery address is supported by our store.

You can enter your shipping information during checkout to confirm delivery availability and view the applicable shipping options.

Please make sure your name, delivery address, and contact information are accurate before completing your purchase.

2. Shipping Methods and Fees

We currently provide two shipping options for eligible orders within the United States.

Free Standard Shipping

  • Shipping Fee: Free.

  • Eligible Orders: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Shipping Fee: $6.99.

  • Estimated Delivery Time: 10–15 business days.

The applicable shipping method and charges will be displayed during checkout before you complete your purchase.

For orders that qualify for free standard shipping, the applicable free shipping option will be displayed during checkout.

Please review your shopping cart and final order amount to confirm the shipping method and charges applicable to your purchase.

3. Order Processing

After your payment has been successfully confirmed, your order will enter our processing stage.

During this stage, we review the order information and make the necessary arrangements to prepare your purchase for dispatch.

Please note that order processing and delivery are separate stages.

Processing time may vary depending on order verification, product availability, and fulfillment arrangements.

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be provided through our available order notification system or by email.

4. Estimated Delivery Time

Both available shipping options have an estimated delivery timeframe of:

10–15 business days.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery may vary depending on several factors, including:

  • Your delivery location.

  • Order preparation and fulfillment.

  • Shipping carrier operations.

  • Public holidays.

  • Weather conditions.

  • Transportation or logistics disruptions.

  • Other unexpected circumstances beyond our reasonable control.

Please allow sufficient time for your order to be processed and delivered.

We appreciate your patience and understanding if unexpected circumstances affect the delivery schedule.

5. Shipment Tracking

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be sent through our available order notification system or by email.

You can use the provided tracking information to follow your shipment.

Please allow some time for tracking details to become available or update after dispatch.

If you have not received tracking information or cannot locate your shipment details, please contact our customer support team.

To help us identify your purchase, please provide your order number and the email address used during checkout.

6. Shipping Delays

Although we make reasonable efforts to support timely delivery, unexpected delays may occasionally occur during transportation or carrier handling.

Possible reasons include:

  • Shipping carrier processing delays.

  • Transportation interruptions.

  • Severe weather conditions.

  • Public holidays.

  • Unexpected logistics or operational circumstances.

  • Other events beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

To help us review your inquiry, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A brief explanation of the delivery concern.

We will review the available shipping information and assist you with the appropriate next steps.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you discover an error in your shipping address after submitting your purchase, please contact our customer support team as soon as possible.

Please include your order number and the corrected delivery information.

We will review the current order status to determine whether the requested modification can still be accommodated.

Please note:

  • Address corrections depend on the current order processing status.

  • Changes cannot be guaranteed once an order has entered processing or has been dispatched.

  • Once a shipment has been handed over to the carrier, we may no longer be able to modify its delivery information.

We recommend carefully checking your shipping details before completing checkout.

8. Lost or Missing Packages

If your package appears to be lost, has experienced an extended tracking delay, or has not arrived as expected, please contact our customer support team.

Please provide your order number and available tracking information so we can review the shipment.

If the tracking status indicates that your package has been delivered but you cannot locate it, we recommend checking your delivery area and contacting the shipping carrier where appropriate.

Our team will review the available shipping details and help determine the appropriate next steps.

Any applicable resolution will be handled according to the circumstances and relevant consumer protection laws.

9. Shipping-Related Returns and Refunds

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.

We will review your request and explain the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, an appropriate solution may include a replacement, authorized return, refund, or another suitable remedy.

Where a return is necessary because of an error on our part or a qualifying product issue, linoveth will cover the applicable return shipping costs.

For additional information about return eligibility, exchanges, and refunds, please refer to our Return & Refund Policy.

Please contact us before sending any product back. Our customer support team will provide the appropriate return instructions and destination after reviewing your request.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether your request can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard order process.

If your order has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

11. Contact Information

If you have questions about shipping options, delivery estimates, tracking information, or an existing order, please contact our customer support team.

Our official contact information is provided below:

Brand Name: linoveth

Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.

Customer Support Email: service@linoveth.com

Phone: +86-755-25680754

Business Address:

Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.

When contacting us about an existing shipment, please include your order number and the email address used during checkout.

This information will help us locate your purchase and provide more relevant assistance.

12. Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our delivery arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about our shipping arrangements.

Thank you for choosing linoveth. We appreciate your trust and look forward to providing you with a convenient shopping experience.