Contact Us

Thank you for visiting linoveth!

We appreciate your interest in our store and welcome the opportunity to assist you.

Whether you are considering a purchase, have a question about a product, need help with an existing order, or would like to learn more about our services, our customer support team is ready to hear from you.

At linoveth, we believe that good customer communication is an essential part of a positive online shopping experience. We aim to make it easy for customers to reach us and receive helpful assistance whenever questions arise.

How Can We Help You?

1. Product Information and Inquiries

Before placing an order, you may wish to learn more about a product or clarify certain details.

We welcome questions regarding:

  • Product descriptions and specifications.

  • Available product options.

  • Features and general product information.

  • Other details presented on our website.

Our team will do its best to provide relevant information to help you make an informed purchasing decision.

2. Order Questions and Assistance

If you have already placed an order and need assistance, please feel free to contact us.

We can help review inquiries concerning:

  • Order confirmation.

  • Purchase details.

  • Order status.

  • Requests for order modifications.

  • Order cancellation inquiries.

To help us identify your purchase, please include your order number and the email address used during checkout.

Please note that requests to change or cancel an order depend on its current processing and shipping status. Changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

3. Shipping and Delivery Inquiries

If you have questions about shipping arrangements, tracking information, or delivery progress, our customer support team will be happy to assist.

When contacting us about a shipment, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A brief explanation of your delivery concern.

We will review the available information and help you understand the appropriate next steps.

For more information about shipping arrangements and estimated delivery times, please refer to our Shipping Policy.

4. Returns, Exchanges, and Refunds

If you wish to request a return, exchange, replacement, or refund, please contact our customer support team before sending any product back.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please let us know so we can review the situation.

To help us assess your request, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A brief explanation of the issue.

  • Relevant photographs or videos, if applicable.

Our team will review your inquiry and provide the appropriate instructions.

All return and refund requests are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

5. General Questions and Feedback

We value the opportunity to hear from our customers.

If you have general questions about linoveth, would like to share your experience, or have suggestions regarding our website and services, we welcome your feedback.

Your comments help us better understand customer expectations and identify areas where we can improve.

Our Official Contact Information

For customer service, product inquiries, and assistance with existing purchases, please use the following contact details.

Brand Name: linoveth

Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.

Customer Support Email: service@linoveth.com

Phone: +86-755-25680754

Business Address:

Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.

Information That Helps Us Assist You

To help us understand your inquiry and review your request more efficiently, we recommend including the following information when applicable:

  • Your full name.

  • Your order number.

  • The email address used when placing your order.

  • A clear description of your question or concern.

  • Relevant photographs or videos if your inquiry involves a damaged, defective, incomplete, or incorrect product.

Providing these details can help us identify the relevant purchase and offer more appropriate assistance.

Important Notice Regarding Return Addresses

If you need to return a product, please contact our customer support team before arranging a return shipment.

After reviewing your request, we will provide the applicable return instructions and designated destination.

Please be aware that the business address displayed on this page is provided for company identification and general business correspondence. It is not necessarily the designated return shipping address.

Please do not send returned products to the business address listed above unless our customer support team has specifically confirmed that it is the correct return destination.

This helps ensure that returned items can be properly identified and handled.

We Look Forward to Hearing From You

At linoveth, we appreciate every customer inquiry and the trust customers place in our store.

Whether you need information before making a purchase or assistance after placing an order, we welcome the opportunity to help.

We remain committed to providing accessible communication and a convenient shopping experience.

Thank you for choosing linoveth!

Customer Support Email: service@linoveth.com