FAQ

Welcome to linoveth!

Thank you for visiting our store. We understand that you may have questions before making a purchase or while waiting for an order.

To make your shopping experience more convenient, we have prepared answers to some commonly asked questions about our store, products, orders, payments, shipping, and after-sales support.

If you need further assistance, please feel free to contact our customer support team.

1. About linoveth

Q1: What is linoveth?

linoveth is an online retail brand operated by Shenzhen Zhanluo Technology Co., Ltd.

We aim to provide customers with an accessible online shopping experience, clear product information, and helpful customer support.

Q2: Who operates the linoveth online store?

Our online store is operated by:

  • Brand Name: linoveth

  • Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.

  • Business Address: Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.

Q3: How can I contact linoveth?

You can reach our customer support team through the following contact details:

For questions about an existing order, please include your order number and the email address used during checkout.

2. Orders and Payments

Q4: How can I place an order?

Shopping at linoveth is simple:

  1. Browse our website and explore the available products.

  2. Select the product you wish to purchase.

  3. Review the product details and available options.

  4. Add your selected item to the shopping cart.

  5. Proceed to checkout and enter your contact and shipping information.

  6. Select an available payment method.

  7. Review your order details and complete your purchase.

Please check your selected products, shipping information, and final order amount before submitting your order.

Q5: How do I know if my order has been successfully placed?

After completing checkout, you may receive an order confirmation through the email address provided during your purchase.

If you cannot find the confirmation email, please check your spam or junk folder.

If you still cannot locate it, contact us at service@linoveth.com with your name and checkout email address so we can help review your order.

Q6: What payment methods does linoveth accept?

The payment methods currently available for your purchase will be displayed during checkout.

You can review the available payment options before completing your transaction.

Q7: Can I modify or cancel my order after placing it?

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Whether your request can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard order process.

Please email service@linoveth.com for assistance.

3. Shipping and Delivery

Q8: Where does linoveth currently ship?

Our current shipping destination is the United States.

Shipping availability depends on whether your delivery address is supported by our store.

You can enter your shipping information during checkout to confirm delivery availability and view the shipping options available for your order.

Q9: What shipping options are available?

We currently offer two shipping options for eligible orders within the United States.

Free Standard Shipping

  • Shipping Fee: Free.

  • Eligible Orders: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Shipping Fee: $6.99.

  • Estimated Delivery Time: 10–15 business days.

The applicable shipping method and charges will be displayed during checkout before you complete your purchase.

Q10: How long does delivery take?

Both available shipping options have an estimated delivery timeframe of 10–15 business days.

Please note that this is an estimated timeframe rather than a guaranteed delivery date.

Actual delivery may vary depending on your location, order preparation, carrier operations, public holidays, weather conditions, and other unexpected circumstances.

Order processing time is separate from shipping transit time.

Q11: How can I track my order?

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be provided through our available order notification system or by email.

You can use the provided tracking information to follow your shipment.

Please allow some time for tracking information to become available or update after dispatch.

If you have trouble locating your tracking details, please contact us with your order number.

Q12: What should I do if my package is delayed?

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

To help us review your shipment, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief description of the delivery issue.

We will review the available shipping information and assist you with the next steps.

Q13: Can I change my shipping address after placing an order?

If you discover an error in your shipping address, please contact us as soon as possible.

Please provide your order number and the corrected delivery information.

We will check the current order status to determine whether the requested change can still be accommodated.

Please note that address changes cannot be guaranteed once an order has entered processing or has been dispatched.

We recommend carefully checking your shipping information before completing checkout.

4. Returns and Refunds

Q14: Can I return a product purchased from linoveth?

Return requests may be submitted in accordance with our Return & Refund Policy and applicable consumer protection laws.

Return eligibility depends on the product condition, reason for the request, and applicable return requirements.

Please review our Return & Refund Policy for complete details.

Q15: How do I request a return or exchange?

To request a return or exchange, please contact our customer support team before sending any product back.

Email: service@linoveth.com

Please include:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return or exchange.

  • The reason for your request.

  • Relevant photographs or videos, if applicable.

Our team will review your request and provide the appropriate instructions.

Q16: What if I receive a damaged, defective, or incorrect product?

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photographs or videos where available.

Our team will review the situation and explain the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, a replacement, authorized return, refund, or another appropriate remedy may be available.

Q17: How long does a refund take?

Refund requests are reviewed according to our Return & Refund Policy.

If your refund is approved, it will generally be issued to the original payment method, subject to the applicable payment provider's procedures.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

For questions about an existing refund, please contact our customer support team with your order number.

Q18: Where should I send my returned product?

Please contact our customer support team before arranging a return shipment.

After your request has been reviewed and approved, we will provide the appropriate return instructions and destination.

The business address displayed on our Contact Us page is intended for company identification and general business correspondence. It is not necessarily the designated return shipping address.

Please do not send returned products to that address unless our customer support team has specifically confirmed that it is the correct return destination.

5. Other Common Questions

Q19: What if I entered an incorrect email address during checkout?

If you accidentally entered an incorrect email address, please contact our customer support team as soon as possible.

Provide your order number, name, and correct email address so we can review your purchase information and assist you.

Q20: Are product descriptions and images accurate?

We make reasonable efforts to present product photographs, descriptions, and specifications as accurately as possible.

However, slight differences in appearance may occur due to lighting, photography, or individual screen settings.

We encourage customers to review the available product information carefully before making a purchase.

Q21: Where can I find more information about linoveth's policies?

You can visit the relevant policy pages on our website for additional information:

  • About Us

  • Contact Us

  • Shipping Policy

  • Return & Refund Policy

  • Terms of Service

  • Terms of Purchase

  • Privacy Policy

These pages provide further information about our business, purchasing conditions, delivery arrangements, returns, refunds, and privacy practices.

6. Contact Our Customer Support Team

If you cannot find the information you need, we welcome you to contact us.

Our official contact information is provided below:

Brand Name: linoveth

Legal Company Name: Shenzhen Zhanluo Technology Co., Ltd.

Customer Support Email: service@linoveth.com

Phone: +86-755-25680754

Business Address:

Room 5045, AB Annex Building, Yitai Mansion, No. 2092 Wenjin Middle Road, Mutoulong Community, Cuizhu Subdistrict, Luohu District, Shenzhen City, China.

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Thank you for choosing linoveth. We appreciate your support and look forward to providing you with a convenient and positive shopping experience!